Question 1

Can I have two SIM cards with the same number?

Accepted Answer

Yes, that's what the multiSIM service in Orange Flex is all about. You can use an additional SIM card with your number in a smartwatch, for example, to be able to talk or send messages from your wrist, even when you don't have your phone with you. Oh, and in Orange Flex the second SIM card with the same number is free, and in higher Plans you can even have two or three. You can read more about how it works on our blog:

Question 2

What is the difference between eSIM and multiSIM?

Accepted Answer

eSIM is simply a virtual (digital) SIM card. And multiSIM is an additional card with the same number, i.e. a clone of a SIM card. You can order a physical multiSIM with free delivery or download it in the app as an eSIM. For example, for a watch. And you either have an eSIM and a traditional SIM at the same time, or several eSIMs.

Question 3

What is a duplicate SIM card? Is it the same as multiSIM?

Accepted Answer

A duplicate SIM card is a copy of the original card, which allows you to use the same number in the event of loss, theft or damage to the original SIM card. MultiSIM, on the other hand, is a service that allows you to use one number on several devices at the same time. Although both solutions involve using the same number, they differ in functionality and application.

Question 4

Can I use a physical card and an eSIM with the same number at the same time?

Accepted Answer

That’s the point! MultiSIM gives you the ability to clone your number and use it on other devices, not just your smartphone. So yes, you can use a SIM (e.g. in a phone) and an eSIM with the same number (e.g. in a watch) at the same time.

Question 5

Can I have an additional SIM card or eSIM with a second number?

Accepted Answer

Yes. In Orange Flex you can take a second number, with a separate Plan. Well, not only a second, but even a fifth – because you can add up to 5 different numbers to your Flex account. For yourself, for your loved ones, for your co-workers. You can order them either with a physical SIM (delivery is free), or download eSIMs.

Question 6

How much does a SIM card for a phone cost?

Accepted Answer

The cost of a SIM card for a phone may vary depending on the operator and offer. However, it is usually included in the price of the mobile plan. In Orange Flex, Plans start from PLN 35 and this cost includes a SIM card or virtual eSIM, as well as an additional card (and in higher Plans 2 or 3) with the same number for devices such as a watch, a second smartphone or a tablet. So if you are asking this question because you need a SIM card for a second phone, then come to Orange Flex!

Question 7

What is the price of multiSIM?

Accepted Answer

In Orange Flex, multiSIM is already included in the price of your basic Plan. Because "free" is a fair price, you know! Simply put, in each Plan you have a certain number of SIMs or eSIMs with the same number that you can use. More precisely:

1 in the 75 GB Plan,
2 in 150 GB Plan,
3 in the UNLMTD Plan.

1 in the 75 GB Plan,
2 in 150 GB Plan,
3 in the UNLMTD Plan.

Question 8

How do I transfer an additional SIM card to another device?

Accepted Answer

If you have a physical, plastic SIM, you simply move it to the new device.

And if you want to transfer eSIM, here's what you do:

you download the Flex app on your second smartphone,
you log in to your account,
you click: SIM cards → Your number → Additional eSIM card → Replace,
you follow the instructions in the app.

And there you choose, for example, the option to download eSIM to a smartwatch or other device. The card from the previous device will deactivate itself, so you don't have to do anything there.

Question 9

How does multiSIM work on a smartwatch?

Accepted Answer

MultiSIM on a watch lets you use your mobile plan on it to the extent that the device is functional. If it supports voice calls, then with such a SIM or eSIM you can normally receive calls from your wrist. If it allows you to write text messages, then you can send them. In the case of more limited functions, multiSIM on a smartwatch will let you, for example, read messages, receive notifications from smartphone apps or see that someone is calling you.

Question 10

How does receiving a call work when I have multiple devices with the same number?

Accepted Answer

With multiSIM, you can answer the call on the device that is most convenient for you. Or you have it at hand. How does it work in practice? Let's say you use multiSIM on your Apple Watch and the main SIM on your iPhone. A call comes in - both the watch and the smartphone ring. And you answer wherever you want. Will you answer one? The other will turn off.

Question 11

Which watches support multiSIM?

Accepted Answer

You can use multiSIM on any smartwatch that has a SIM slot or supports eSIM. The list of such devices can be really long, because most new watches support this function.

Question 12

Does multiSIM work on Apple Watch?

Accepted Answer

SIM cards work on all Apple Watches that have Cellular + GPS technology. These are models from the third series onwards. What's more, each of them also has the eSIM service. We wrote about it here, how to add eSIM to Apple Watch.

Question 13

Do multiSIMs work on the 5G network?

Accepted Answer

Yes. All SIMs that you order in the Orange Flex app and all eSIMs that you download work in the 5G network. Remember, however, that for your SIMs and eSIMs to connect to 5G, you must have them on devices that support this technology.

MultiSIM
and additional
numbers

Because sometimes one SIM card or eSIM just isn't enough. Order multiSIM, an additional SIM card with the same number or add numbers of your loved ones to your Flex.

MultiSIM
and additional
numbers

Because sometimes one SIM card or eSIM just isn't enough. Order multiSIM, an additional SIM card with the same number or add numbers of your loved ones to your Flex.

Two SIM cards, one number

One number on two phones

So how many SIM cards can you order?

A simple game of cards

And what if it gets lost?

MultiSIM lifehack by Orange Flex

MultiSIM lifehack by Orange Flex

Additional SIM cards and eSIMs with a second number

Your other half, family, colleagues, whoever you want. You can add up to 5 numbers to your Flex account and easily pay for their Plans via the app. The Ask to Buy option keeps everything under control.

For yourself

For friends and family

For employees and colleagues

For kids

An additional number for just PLN 15 per month

Ask to Buy option

Freedom under control

Emergency data

Orange Flex Plans - even more data

Orange Flex Plans - even more data

The subscription type

Questions and Answers

MultiSIMand additionalnumbers

Because sometimes one SIM card or eSIM just isn't enough. Order multiSIM, an additional SIM card with the same number or add numbers of your loved ones to your Flex.

MultiSIMand additionalnumbers

Because sometimes one SIM card or eSIM just isn't enough. Order multiSIM, an additional SIM card with the same number or add numbers of your loved ones to your Flex.

Two SIM cards, one number

One number on two phones

So how many SIM cards can you order?

A simple game of cards

And what if it gets lost?

MultiSIM lifehack by Orange Flex

MultiSIM lifehack by Orange Flex

Additional SIM cards and eSIMs with a second number

Your other half, family, colleagues, whoever you want. You can add up to 5 numbers to your Flex account and easily pay for their Plans via the app. The Ask to Buy option keeps everything under control.

For yourself

For friends and family

For employees and colleagues

For kids

An additional number for just PLN 15 per month

Ask to Buy option

Freedom under control

Emergency data

Orange Flex Plans - even more data

Orange Flex Plans - even more data

The subscription type

Questions and Answers

MultiSIM
and additional
numbers

MultiSIM
and additional
numbers