No barriers

At Orange Flex, every customer is important, which is why we ensure our solutions are easy, useful, and effective. We are constantly working to ensure everyone can easily use our services. We are constantly updating the website flex.orange.pl and the Orange Flex app to accommodate those with special needs.

Website accessibility

At flex.orange.pl we meet the requirements of WCAG 2.1 at AA level.

Mobile application accessibility

In the Flex application, we support the operation of screen readers and adapt the application interface to contrast requirements.

Documents

All of our documents, such as the Terms & conditions and price lists, are published in a way that allows for machine reading. People with visual impairments can reproduce them in programs that read their content aloud.

Additionally, we can provide you with the regulations for the provision of telecommunications services and other documents:

on paper in Braille or large print,
in text format on an electronic medium or by e-mail.

You can place an order through all our contact channels, including chat. The processing time is up to 30 days from the date of your request. The service is free and can be used on a one-time or recurring basis.

We can provide you with information about the facilities we provide for disabled people in the same form and at the same time.

Sending text during a voice call (real-time text)

You can exchange text messages during a voice call. This option works when you're talking to someone with an Orange number or another 4G mobile network in Poland.

Important: To use this option, both you and the person you're calling must have phones that support this feature and have it enabled in your phone's settings. For the latest list of supported devices, visit No barriers.

The service will not work if:

you are abroad (in roaming),
you are talking to someone who is abroad (international call),
you are using a 2G/3G network,
you call emergency numbers*, shortened or special numbers

*Real-time texting to emergency numbers will be available once emergency number operators are ready to receive real-time text during a phone call. We will update this page with the list of emergency numbers that support this functionality.

Sending text during video calls

You have the possibility to send text messages during a video call. This option will work if you're talking to someone with an Orange number or another mobile network in Poland that supports 4G technology and has implemented this feature.

To send text during video calls, certain conditions must be met:

You have the right phone with system software that will allow you to make a video call and send text messages during such a call.
We will inform you about the latest phones with this feature (based on information from phone suppliers) on the website Without barriers.
The recipient of the call will also have a suitable phone and will be using a network that supports this feature.

Please note that texting during video calls will not work:

in the case of calls to foreign numbers,
outside Poland,
in the case of calls to landline numbers,
if you receive a call using an additional SIM card,
when you establish a connection with the user of an additional SIM card in the Orange network,
in the case of calls to a user of the additional Video Call service (in 3G technology),
in the case of emergency calls, short numbers or special numbers.

Chat with a sign language interpreter

We offer the option of a sign language interpreter when contacting our hotline. The interpreter will call our advisor and help you obtain the information you need.

The sign language interpreter service is free of charge and available: Monday to Friday, 8:00 a.m. - 8:00 p.m.
Turn on chat to connect with a sign language interpreter.

Turn on the chat with a sign translator

You need a Google Chrome or Mozilla Firefox web browser and a webcam to connect.

How to report accessibility issues

Do you think Flex doesn't meet accessibility standards? Is there anything we can improve? Let us know! How can you do it?

Write to us via chat in the Orange Flex application or call the hotline number,
or write to us at: Orange Polska S.A. Jagiellońska 34, 96-100 Skierniewice.

If the report concerns a product that we are not the manufacturer or importer of, we will forward it to the appropriate company along with your data.